General
If Metasoul is newly deployed, it is initially recommended to complete the company profile in the Data privacy assistant. Based on this information, Metasoul automatically generates content in the background and prepares relevant tasks for processing. These tasks can be found in the task management and can be completed step by step according to the provided instructions.
It is additionally recommended to review this documentation to gain a comprehensive understanding of Metasoul and its functionalities.
Metasoul is fundamentally designed to allow usage outside the EU. Currently, Metasoul targets two groups: (1) companies within the EU that aim to cover both the EU market and, to a certain extent, the US market from a data protection perspective, and (2) companies outside the EU (e.g., USA, UK, China) that conduct business in the EU and are therefore required to comply with applicable data protection obligations.
To contact the Metasoul Support Team regarding issues, suggestions, or general questions, the question mark in the lower right corner is available. Clicking it opens a menu with three options: “Idea,” “Bug,” and “Question.” The category corresponding to the concern can be selected and described in the free-text field. Clicking “Submit” notifies the Support Team, and the request is processed.
Alternatively, it is possible to contact the Metasoul Support Team directly via e-mail. The lifebuoy in the lower left corner opens the default e-mail program with the pre-filled contact e-mail address.
The Metasoul Support can be contacted regarding any questions related to data protection topics or the use of Metasoul. It is preferable to ask questions rather than remain uncertain and encounter problems. Questions that arise are addressed, and feedback is provided if a question cannot be answered, is not appropriate, or falls outside the scope of the application.
Yes, the functions offered by Metasoul are GDPR-compliant. Legal certainty with Metasoul depends on the quality of the information provided by the company and, if applicable, the interpretation of courts in the event of disputes. Many providers incorrectly suggest through statements such as “reviewed by a lawyer” that contents are automatically legally secure. Similarly, using a lawyer does not automatically ensure legal certainty. Legal certainty always depends on the company’s input and the accuracy and currency of the information provided. It is more important to demonstrate that appropriate methods and processes are used to comply with data protection obligations to the best of one’s knowledge and that the information is regularly updated. The use of Metasoul represents a correct step toward achieving GDPR compliance and a high level of legal certainty.
No, Metasoul, like other providers, cannot assume legal liability. There is a common misconception that a company can transfer liability for data protection by using tools or external data protection officers. However, this does not reflect reality. Regardless of how data protection obligations are implemented, ultimate responsibility always lies with management, which is liable for correct implementation. The use of tools or the involvement of external data protection experts and officers contributes to ensuring that data protection obligations are fulfilled to the best of one’s knowledge and ability. This reduces the likelihood of issues resulting from negligence or gross negligence and, consequently, the risk of management being held personally liable.